This is the OSST Desktop, the main navigational page within OSST and the first page you will see upon logging in to OSST.
DESKTOP FUNCTIONS
Work Register (This function should also be used when adding an applicant to the OSST system)
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Step |
Action |
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1 |
Click on the hyperlink 'Register new customers.' |
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2 |
On the Work Register SSN Search page, enter the customer's Social Security Number and click on the 'Search' button or depress the keyboard 'Enter' key. |
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3 |
On the Add New Customer page, create the customer's User ID and Password (user id and passwords are case sensitive) and click the 'Add' button or depress the keyboard 'Enter' key. |
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4 |
Enter the Local Office Code and Station Desk ID if these fields display (if these fields have been completed previously, they will not display again). |
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5 |
Enter customer Work Registration data for Contact Information, Demographic Information, Employment Characteristics and click the 'Save/Continue' button . |
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6 |
Click 'Yes' or 'No' on the Work History Option Pop-up Window. (Clicking 'Yes' will take you to the customer's Work History entry screens) |
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7 |
If you click 'No', the Case Detail page for the customer will be displayed. |
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8 |
If you click 'Yes', the Select An OES Classification page will be displayed. |
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9 |
Enter a Keyword or OES code and click on the 'Search' button or click on the 'Most Common' button. |
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10 |
Click on the displayed hyper-links to View Description or Add to Work History. |
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11 |
Click the 'Add to Work History' link to input customer work history information. You should complete the 'Add Job Description' page and click the 'Save' button. The Resume page will be displayed. |
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12 |
To exit this page, click on a Control Panel hyperlink (on the left of the page), or click on an ICONs (Back or Desk) at the top right of the page.
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Case Reassign (to reassign your customers to another person within your unit or a different unit)
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Step |
Action |
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1 |
Click on the hyperlink 'Reassign your customers.' |
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2 |
A pop up box will appear. Using the drop down box, select the County and Unit in which you would like to reassign cases. Click 'Continue.' |
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3 |
If you want to reassign an entire caseload (move all of the cases from one case manager to another), check the 'Move All' box. Click 'Continue.' |
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4 |
Highlight and click on your name in the Case Manager #1 drop down box to display the customers assigned to you in the Case Manager #1 drop down box. |
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5 |
In the Case Manager #2 drop down box, highlight and click on the name of the case manager who will be receiving the reassigned cases. After selecting Case Manager #2, his/her currently assigned customers will display as well. |
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6 |
In the Case Manager #1 drop down box, highlight the customer to be reassigned by clicking on the name (to highlight and reassign more than one customer, depress and hold down the ctrl and c keys on the keyboard and click on each customer to be reassigned. If all the customers are to be reassigned click on 'Select All'). |
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7 |
Click on the '>>' button to transfer the case(s) from Case Manager #1 to Case Manager #2 (the case will be displayed at the bottom of the case load that you are transferring to until you click on the 'Save' button after which it will displayed in alphabetical order in the list). |
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8 |
Click 'Save' to complete the reassignment (cases can also be reassigned from Case Manager #2 to Case Manager #1 by using the highlight methods described above and clicking on the '<<' button). |
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9 |
Click on the 'Continue' button to return to the OSST Desktop, or click on a Control Panel hyperlink at the top left of the page or one of the ICONs (Back or Desk) at the top right of the page to navigate to a different page. |
Find Providers (to search for services, training, or employment providers in your area)
Searching for Service Providers:
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Step |
Action |
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1 |
Click on the service hyperlink. |
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2 |
Enter any of the search criteria in the fields on the displayed Provider Search page and click on the 'Search' button to display a list of providers that meet this criteria. This list will show up on the Provider Search Results page. |
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3 |
If you do not enter any search criteria, click 'Search' to display a list of all providers. |
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4 |
On the Provider Search Results page: You can click the 'Change Search Criteria' hyperlink to navigate back to the Provider Search page in the case that you need to change your search parameters. |
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5 |
If there is a need to add a provider, click 'Add Provider' on the Provider Search Results page. |
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6 |
On the Provider Search Results page, click on the hyperlink of the selected provider to display the Provider Details and All Programs for School page. |
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7 |
Under Provider Details, click on the 'Map' button to display a map with the location of the provider. You can also click on the 'Edit Provider Info' button to display the Provider Change page where you can edit the Provider information. Click on the 'Save' button to update the Provider Record and to return to the Desktop page. |
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8 |
On the Provider Details and All Programs for School page, click on the 'Add' button under All Programs for School to enter information about programs that are offered by this provider. Input data in the applicable fields and click the 'Save' button to add the program to the provider's file. |
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9 |
Click 'Cancel' to return to the Provider Search page or click on a Control Panel hyperlink at the top left of the page or one of the ICONs (Back or Desk) at the top right of the page to return to a different page. |
Searching for Training Providers:
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Step |
Action |
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1 |
Click on the training hyperlink. |
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2 |
Click on the 'Include' drop down box and highlight 'Training Providers,' 'Activity Providers,' or 'Both Types.' |
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3 |
Enter any of the search criteria in the fields on the displayed Provider Search page and click on the 'Search' button to display a list of providers that meet this criteria. This list will show up on the Provider Search Results page. |
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4 |
If you do not enter any search criteria, click 'Search' to display a list of all providers. |
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5 |
On the Provider Search Results page: You can click the 'Change Search Criteria' hyperlink to navigate back to the Provider Search page in the case that you need to change your search parameters. |
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6 |
If there is a need to add a provider, click 'Add Provider' on the Provider Search Results page. |
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7 |
On the Provider Search Results page, click on the hyperlink of the selected provider to display the Provider Details and All Programs for School page. |
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8 |
Under Provider Details, click on the 'Map' button to display a map with the location of the provider. You can also click on the 'Edit Provider Info' button to display the Provider Change page where you can edit the Provider information. Click on the 'Save' button to update the Provider Record and to return to the Desktop page. |
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9 |
On the Provider Details and All Programs for School page, click on the 'Add' button under All Programs for School to enter information about programs that are offered by this provider. Input data in the applicable fields and click the 'Save' button to add the program to the provider's file. |
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10 |
Click 'Cancel' to return to the Provider Search page or click on a Control Panel hyperlink at the top left of the page or one of the ICONs (Back or Desk) at the top right of the page to return to a different page. |
Searching for Employment Providers:
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Step |
Action |
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1 |
Click on the employment hyperlink. |
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2 |
Enter any of the search criteria in the fields on the displayed Provider Search page and click on the 'Search' button to display a list of providers that meet this criteria. This list will show up on the Provider Search Results page. |
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3 |
If you do not enter any search criteria, click 'Search' to display a list of all providers. |
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4 |
On the Provider Search Results page: You can click the 'Change Search Criteria' hyperlink to navigate back to the Provider Search page in the case that you need to change your search parameters. |
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5 |
If there is a need to add a provider, click 'Add Provider' on the Provider Search Results page. |
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6 |
On the Provider Search Results page, click on the hyperlink of the selected provider to display the Employer Details and Employer Job Types page. |
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7 |
Under Employer Details, click on the 'Map' button to display a map with the location of the provider. You can also click on the 'Edit Provider Info' button to display the Provider Change page where you can edit the Provider information. Click on the 'Save' button to update the Provider Record and to return to the Desktop page. |
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8 |
On the Employer Details and Employer Job Types page, click on the 'Add' button under Employer Job Types to enter additional OES classifications for that particular employer. |
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9 |
Click 'Cancel' to return to the Employer Details and Employer Job Types page or click on a Control Panel hyperlink at the top left of the page or one of the ICONs (Back or Desk) at the top right of the page to return to a different page. |
To Add Service Providers
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Step |
Action |
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1 |
Click on the service hyperlink. |
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2 |
On the New Service Provider Page, enter the phone number of the service provider, click the Service Provider 'Check if Yes box' (and the Employment and Training Provider Yes boxes if the Provider will also be these types of providers), and click 'Continue.' |
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3 |
Enter the appropriate information on the New Service Provider and Service Information page and click on the 'Save' button to update the Provider Record and return to the OSST Desktop. |
Note: If the fields on this page are populated when the page is initially displayed, this means the Service Provider displayed has the same phone number as the one you entered on the New Service Provider page and is in the Service Provider List Data Base. If the displayed Name and Address is different than the one you are attempting to add, you should reconfirm the Phone Number and make appropriate changes.
To Add Training Providers
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Step |
Action |
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1 |
Click on the training hyperlink. |
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2 |
On the New Training Provider Page, enter the phone number of the training provider, click the Training Provider 'Check if Yes box' (and the Employment and Service Provider Yes boxes if the Provider will also be these types of providers), and click 'Continue.' |
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3 |
Enter the appropriate information on the New Training Provider and Training Information page and click on the 'Save' button to update the Provider Record and return to the OSST Desktop. |
Note: If the fields on this page are populated when the page is initially displayed, this means the Training Provider displayed has the same phone number as the one you entered on the New Training Provider page and is in the Training Provider List Data Base. If the displayed Name and Address is different than the one you are attempting to add, you should reconfirm the Phone Number and make appropriate changes.
To Add Employment Providers
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Step |
Action |
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1 |
Click on the employment hyperlink. |
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2 |
On the New Employment Provider Page, enter the phone number of the employment provider, click the Employment Provider 'Check if Yes box' (and the Training and Service Provider Yes boxes if the Provider will also be these types of providers), and click 'Continue.' |
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3 |
Enter the appropriate information on the New Employment Provider page and click on the 'Save' button to update the Provider Record and return to the OSST Desktop. |
Note: If the Employment Provider Change page is displayed (the fields on this page will be populated) after clicking on the New Employment Provider page 'Continue' button, this means the Employment Provider displayed has the same phone number as the one you entered on the New Employment Provider page and is in the Employment Provider List Data Base. If the displayed Name and Address is different than the one you are attempting to add, you should reconfirm the Phone Number and make appropriate changes.
Jump to Cases (to find cases by social security number)
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Step |
Action |
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1 |
Enter the social security number of the case you want displayed and click on the 'Go' button |
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2 |
The system will display The Case Detail for the individual with the social security number you entered (If the social security number you entered does not have a case in OSST, you will get a message stating, "Social Security Number Does Not Exist") |
To-Do Lists (what you need to do)
To-dos are organized into six (6) categories. Five of these six categories show up on the Desktop (Case Items, Penalty Items, Activity Items, Informational Items and Personal Items). The sixth category is the Historical Items. They can be accessed once you have launched the To-Do list.
The To-Do list is designed so that you can click on a category hyperlink to view and maintain the associated types of to-dos within that category. For additional explanation, including how to add to-dos to the list, see To-Dos.
Exception Search (to display an interface or ODDS A or H error listing)
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Step |
Action |
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1 |
Click on the 'Exception Search' hyperlink (below the 'To-Do Lists' column) to display the Batch Exception Search page. |
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2 |
Enter your search criteria in the fields under 'Search Criteria Entry' and click on the 'Search' button to display a list of errors that meet your selected search criteria. |
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3 |
Click on the 'Show All' button to display a list of all errors for the FLORIDA interface and ODDS A and H. |
Participation Search (to display a list of customers with low or blank JPRs)
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Step |
Action |
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1 |
Click on the 'Participation Search' hyperlink (below the 'To-Do Lists' column) to display the Job Participation Rate Search page. |
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2 |
Enter any search criteria in the displayed fields and click on the 'Search' button to display the Job Participation Search Results page(s) listing the customers with low or blank JPRs that meet your search criteria. |
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3 |
Click on the 'Search' button to display the Job Participation Search Results page(s) listing all customers with an open or blank JPRs according to the selection criteria. |
Queued Letters (to display the number and list of letters that have been generated but not printed)
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Step |
Action |
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1 |
If a number greater than (0) is displayed, click on the 'Queued Letters' hyperlink (below the 'To-Do Lists' column) to display the list of letters generated but not printed. |
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2 |
Identify the letter to be printed/viewed/deleted. Click the 'Print' hyperlink to view the letter. To delete the letter without printing, click on the 'Delete' hyper-link (the letter will disappear from the list and the queued number will be decreased by 1). |
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3
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Input desired information on the letter and click on 'File' (top left of screen), Print, OK to print the letter. You can also print the letter by clicking the 'Print' icon (top right of screen) to print the letter (Once letter is printed it will disappear from the list and the queued number will be decreased by 1) |
Directory (to display a list of case managers and customers with their phone numbers)
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Step |
Action |
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1 |
Click on the Directory hyper-link to display the 'Phone Book - Microsoft Internet page' |
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2 |
Enter the first few letters of the person's last name that you need the phone number for and click the 'search' button to display a list of case managers and customers with their phone numbers whose last name begins with the letters you entered. |
Note: The names on the list that are underlined are customers (those names not underlined
are case managers). If you click on an underlined name, the case detail for that customer will
be displayed.