The Training Outcome function provides the ability to capture information such as:
Reason for training completion
Detailed reason for training completion
Actual end date of the training
This function is part of the Training Detail page and can be accessed by clicking on the hyperlink for an existing training course from the Skill Development tab.
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Step |
Action |
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1 |
Navigate to the 'Skill Development' tab on Case Detail and click the hyperlink for the specific training record. |
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2 |
Select a status of 'Complete' to show that the training has ended (under the Training Details portion of the page). |
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3 |
Enter the actual start date (if it has already not been entered) - this date is under the Outcome portion of the page. |
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4 |
Select the reason for the training ending from the 'Reason for Course Ending' drop down box. |
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5 |
Enter a description of the reason for the training outcome (this is required if you selected 'Other' from the 'Reason for Course Ending' drop down list. |
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6 |
Select the statement that best describes the customer's satisfaction with the course from the 'Customer's Satisfaction with Course' drop down list. |
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7 |
Enter the actual end date. |
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8 |
Click 'Save.' |