Follow this procedure to re-open a case.
|
Step |
Action |
|
1 |
From the Closed Cases list, navigate to the customer's case that you want to reopen. After navigating to the case, make sure that you are on the 'Case At A Glance' view. |
|
2 |
Select 'Open this Case' from the Select an Action drop down list. This moves the case to the career manager's list of Open Cases and it changes the status in the case header to read "Open." |
Notes:
You must be in the customer's case to complete the 'Reopen' function.
When the case is reopened, it is moved to the career manager's list of Open Cases.