Sanctions

Requesting action on and reviewing current penalty information is accomplished on the Alternative Plan tab. Penalties for non-compliance with program opportunities and obligations within the system includes a four step process. The steps include:

I. Pre-penalty counseling

II. Penalty request

III. View penalty status

IV. Request penalty to be lifted

To view information regarding this specific policy, click Sanctions Policy.

Pre-penalty counseling

Step	Action
1	Click on the Alternative Plan tab on Case Detail.
2	Click 'Add' button on Sanctions tab.
3	Enter the "failed to" text field with a reason for beginning pre-penalty counseling.
4	Enter the date customer "failed to" (default is current date).
5	Click the 'Save' button to complete the pre-penalty counseling section of the process, this action triggers a Form 2290 to be generated for the customer and returns you to the Alternative Plan tab of the Case Detail.

Request a Penalty

Step	Action
1	Click on the Alternative Plan tab on Case Detail.
2	Click the 'Pre-Penalty Counseling' hyperlink for the specific sanction.
3	Choose the appropriate next step radio button: to end process (displayed compliance or displayed good cause) or continue to request (did not attend counseling) If you choose to end the penalty process: (by selecting the 'Complied' or 'Provided Good Cause' radio button), you will need to enter an End Date for the Pre-Penalty counseling and a description of the compliance or good cause. When you are finished entering the information, click 'Save.'
4	If you choose to request a penalty: (by selecting the 'Request Penalty' radio button), select a date on which to request the penalty.
5	Select the Penalty Level from the drop down list box.
6	Click 'Save' to complete the penalty request.

View Penalty Status

Step	Action
1	Click on the Alternative Plan tab on Case Detail.
2	Click 'Penalty Level' hyperlink (values include: TANF Sanction Level 1, TANF Sanction Level 2, TANF Sanction Level 3, SNAP E&T Sanction Level 1, SNAP E&T Sanction Level 2, SNAP E&T Sanction Level 3).
3	View the previous historical information regarding the penalty process being reviewed. Step 3: Penalty Status for (Customer Name) clearly indicates the status of the penalty.
4	Click 'Save' to return to the Alternative Plan tab of the Case Detail.

Request a Penalty to be Lifted

Step	Action
1	Click on the Alternative Plan tab on Case Detail.
2	Click 'Penalty Level' hyperlink (values include: TANF Sanction Level 1, TANF Sanction Level 2, TANF Sanction Level 3, SNAP E&T Sanction Level 1, SNAP E&T Sanction Level 2, SNAP E&T Sanction Level 3).
3	Under the 'Lift Penalty' area of the screen, enter a Request Lift Date.
4	Select a lift reason from the drop down list box (Complied or Good Cause).
5	Enter a detailed lift reason.

Notes:

A historical representation of past penalties may be viewed on the Sanctions tab under the Alternative Plan of the Case Detail by clicking the 'Show All' button.

The following occurs when a sanction is lifted prior to an imposed date being sent down by the FLORIDA system: the system displays an imposed date as the same day as the end (or lift) date for the sanction. This imposed date will be over written by the crossing FLORIDA interface.