A deferral may be added for a customer if they have a medical reason for why they are unable to work. To complete this page, you need to supply physician information that verifies their medical excuse.
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Steps |
Actions |
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1 |
Click on the Alternative Plan tab on Case Detail. |
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2 |
Click the 'Add' button on the Deferrals tab. |
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3 |
Select the Reason for the Deferral from the drop down list box. |
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4 |
Respond to the question, 'Was Medical Verification Received?' |
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5 |
Respond to the question, 'Was SSI/SSDI application filed?' |
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6 |
Respond to the question, 'Is customer enrolled on an SAMH Outpatient Treatment Program?' |
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7 |
Enter a Deferral Begin Date. |
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8 |
Enter an Anticipated Deferral End Date. |
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9 |
Enter an Initial Follow-up Date. |
Continue entering deferral information be inputting the Physician Information.