Case Header

Once you are within a particular case, the case header is always viewable as you navigate between the functions within OSST.

The elements contained within the Case Header include:

1) Customer's SSN

2) Customer's Name

3) Assigned Case Manager's Name

4) Assigned PAS ID

5) Customer's RFA and sequence number

6) FLORIDA Benefit Status

7) FLORIDA Registration Status

8) OSST Case Status

9) Program Code

10) Case's Region/County/Unit (R/C/U)

For more detail on the definition of each of the numbered items, click the appropriate link above to see information regarding definitions, a description of how this information is generated and how it can be corrected if it is wrong.

None of the information in the header is editable from within the header.

	Item on Header	Definition	Where does this information come from?	What do I do if this information is wrong and needs to be corrected?
1	Customer's SSN	The Social Security Number of the customer	As entered by the PAS in the FLORIDA system OR As entered by the OSST user during Work Registration	If the case was received via the FLORIDA interface, contact the PAS (the PAS number is listed in the header as well) and have the information corrected in the FLORIDA system. If the case was created in OSST, access the customer's Work Registration record and update the SSN field. You can navigate to the Work Registration function and entering the customer's SSN in the Work Registration SSN search field.
	Item on Header	Definition	Where does this information come from?	What do I do if this information is wrong and needs to be corrected?
2	Customer's Name	The First Name and Last Name of the customer	As entered by the PAS in the FLORIDA system OR As entered by the OSST user during Work Registration	Contact the PAS (the PAS number is listed in the header as well) and have the information corrected in the FLORIDA system. If the case was created in OSST, there currently is not a way to update the customer's name through the application. This issue has been raised and is being worked on. Please route these requests through your local contact so that he/she can contact the OSST Help Desk for this update.
	Item on Header	Definition	Where does this information come from?	What do I do if this information is wrong and needs to be corrected?
3	Assigned Case Manager's Name	The Case Manager to which the case is currently assigned	The case manager listed is the case manager that the case is currently assigned to.	If this case was supposed to be transferred to you, and you should be the case manager listed: Contact the case manager listed in the header (Use the directory on the OSST desktop to locate the case manager and his/her phone number) and have the case manager transfer the case to your unit. The case will be transferred to the primary supervisor in your unit.
	Item on Header	Definition	Where does this information come from?	What do I do if this information is wrong and needs to be corrected?
4	Assigned PAS ID	The PAS to which the case is currently assigned	FLORIDA	This information can only be updated in the FLORIDA system.
	Item on Header	Definition	Where does this information come from?	What do I do if this information is wrong and needs to be corrected?
5	Customer's RFA and Sequence Number	The customer's Request For Assistance and Sequence Number as assigned by the PAS in the FLORIDA system.	FLORIDA	This information can only be updated in the FLORIDA system.
	Item on Header	Definition	Where does this information come from?	What do I do if this information is wrong and needs to be corrected?
6	FLORIDA Benefit Status	1) For Welfare Transition Cases: Open means that the customer is receiving cash assistance. Closed means that the customer is no longer receiving cash assistance. Pending means that the customer's cash eligibility is currently being determined. (* You should not see a Pending FLORIDA Benefit Status on an Open Case in OSST. A Pending status will only be shown if the case is currently Closed in OSST). Denied means that the customer did not meet the requirements to receive cash assistance. 2) For SNAP E&T Cases: Open means that the customer is receiving food assistance benefits. Closed means that the customer is no longer receiving food assistance benefits. Pending means that the customer's food assistance eligibility is currently being determined. (* You should not see a Pending FLORIDA Benefit Status on an Open SNAP E&T Case in OSST. A Pending status will only be shown if the case is currently Closed in OSST). Denied means that the customer did not meet the requirements to receive food assistance benefits.	As entered by the PAS in the FLORIDA system	Contact the PAS (the PAS number is listed in the header as well) and have the information corrected in the FLORIDA system.
	Item on Header	Definition	Where does this information come from?	What do I do if this information is wrong and needs to be corrected?
7	FLORIDA Registration Status	MN means that the customer's status is Mandatory in FLORIDA. EX means that the customer's status is Exempt in FLORIDA. EV means that the customer's status is Exempt Volunteer in FLORIDA. TS means that the customer's status is Transitional in OSST and is most likely closed in FLORIDA.	For a new case, this information is derived through the interface with the FLORIDA system For an existing OSST case, this information can be updated to 'Transitional' or 'Applicant' by the user	A customer can be changed to a TS or an Applicant status by updating the Registration Status on the Demographics page in OSST (Select 'Transitional' from the Change OSST Registration Status drop down box). FLORIDA would be required to change a customer with a TS status to an MN status. If the above scenarios do not apply, contact the PAS (the PAS number is listed in the header as well) and have the information corrected in the FLORIDA system.
	Item on Header	Definition	Where does this information come from?	What do I do if this information is wrong and needs to be corrected?
8	OSST Case Status	Open means that the case is currently active in OSST and is listed on a case manager's Open Caseload. Closed means that the case is currently inactive in OSST and is listed on a case manager's Closed Caseload	Based on the last 'Reopen' or 'Close Case' action performed by an OSST user	If a case is open, but should be closed or if the case is closed and should be reopened: Access the case either through the SSN search on the OSST Desktop or through the Directory function on the OSST Desktop. From within the case (on the Case At A Glance folder), select the appropriate action from the 'Select An Action' drop down list on the Case Management tab.
	Item on Header	Definition	Where does this information come from?	What do I do if this information is wrong and needs to be corrected?
9	Program Code	PA refers to customers with a Public Assistance program code UP refers to customers with an Unemployed Parent program code TP refers to customers with a Teen Parent program code FS refers to customers with a SNAP E&T program code	As entered by the PAS in the FLORIDA system In the case that a customer stops receiving cash, but remains open in OSST (i.e., a transitional case), then there is the possibility that FLORIDA may list a program code of FS (if the customer is receiving food assistance benefits)- while OSST may have a program code of TS. This is not an error.	If you transfer the case from an SNAP E&T unit to a Welfare Transition unit (or from a Welfare Transition unit to an SNAP E&T unit), then the program code will update just by transferring the case. Contact the PAS (the PAS number is listed in the header as well) and have the information corrected in the FLORIDA system.
	Item on Header	Definition	Where does this information come from?	What do I do if this information is wrong and needs to be corrected?
10	Case's Region/County/Unit (R/C/U)	The Region, County and Unit that the case is currently a part of.	A case is sent to a particular Region/County/Unit based on the FLORIDA Site code in the FLORIDA system.	If the customer has moved, and the case is currently open in the old R/C/U, the PAS for the old R/C/U should be notified and should trigger the transfer process.