Adding a new customer to the system is done through the Work Registration feature in OSST.
This feature can be accessed from the OSST desktop or from the career manager's caseload view. When a career manager work registers a customer in OSST, it accomplishes the following tasks:
Adds a customer (who is not currently receiving cash and/or food assistance benefits) to OSST. This does not add the customer to the FLORIDA System, customers should be referred to the Department of Children and Families to complete a Request For Assistance (RFA).
Sets up a customer's user id and password so that the customer may access specific resources within OSST. For example, applicants by definition have access to the Skill Match function which allows them to create and maintain an online resume and search for jobs without assistance from a career manager.
Sends customer work registration information to the ODDS system. By completing basic information within OSST, the necessary information required to work register a customer is sent to the ODDS system via a nightly batch interface.
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Step |
Action |
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1 |
Click 'Add' from the Caseload page. |
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2 |
Enter the customer's social security number and click 'Search' (this verifies that the customer is not currently in the system). |
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3 |
Enter a user id for the customer. |
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4 |
Enter a password for the customer. |
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5 |
Reenter the customer's password. |
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6 |
Enter a helpful hint (helps customer to trigger memory on choice of password). |
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7 |
Click 'Add' to update the customer's information in the system and to continue to the Work Registration entry form. |
Note:
You will be prompted to enter the new applicant's social security number to make sure that the applicant does not already exist in the system. If the applicant is not in the system, the system will launch the Work Registration page. If the applicant is in the system, the system will bring you to the Work Register Contact Information page to update work registration information and to re-work register the customer.